Return Policy

Return Policy for Shielded ZA

Last Updated: 04.02.2024

1. Returns and Exchanges

1.1. Eligibility: We accept returns and exchanges within 14 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.

1.2. Non-Returnable Items: For safety and hygiene reasons, certain items, such as opened or used self-defense accessories, are not eligible for return or exchange unless they are defective.

2. How to Initiate a Return or Exchange

2.1. Contact Us: Before returning any item, please contact our customer service team at [your contact information] to initiate the return or exchange process.

2.2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.

3. Shipping Costs

3.1. Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

3.2. Exchange Shipping: If you are exchanging an item, we will cover the cost of shipping the replacement item to you.

4. Refunds

4.1. Refund Process: Once we receive the returned item and verify its condition, we will process a refund to the original payment method. Please allow 14 business days for the refund to appear in your account.

4.2. Partial Refunds: If the returned item is not in its original condition or is missing parts, we reserve the right to issue a partial refund.

5. Defective or Damaged Items

5.1. Inspect Your Order: Please inspect your order upon receipt. If you receive a defective or damaged item, contact us immediately with photos of the item and packaging.

5.2. Replacement or Refund: We will either send a replacement item or issue a refund for defective or damaged items.

6. Cancellations

6.1. Cancellation Requests: If you wish to cancel an order, please contact us as soon as possible. Once an order is shipped, it cannot be canceled.

7. Contact Us

If you have any questions or concerns regarding our return policy, please contact us at shieldedza@gmail.com.

Thank you for choosing Shielded ZA!